Refund Policy

1) General Policy

ClipOn provides digital services in the form of automated video processing that is instant. Due to the nature of digital products that are immediately usable after purchase, we do not provide refunds for purchased credits.

By making a purchase, you agree that:

• Purchased credits are non-refundable
• All credit package purchases are final
• All transactions are final once payment is successful

2) User Protection

Although we do not provide refunds for credit purchases, we are fully committed to protecting users from technical issues:

Conditions guaranteed for credit refunds:

• Server error or system downtime
• Video rendering failure
• Other technical issues caused by the platform

Credit refunds are performed automatically by our system. You do not need to submit a manual request.

3) Reasons for This Policy

The no-refund policy is implemented because:

• Instant Digital Product: Our service provides immediate access to video processing features once credits are purchased
• Operational Costs: Every video processing uses significant server resources
• Abuse Prevention: To prevent service usage without cost via refunds after usage

4) Special Refund Conditions

In accordance with our commitment to consumer protection, in certain exceptional conditions, we may consider manual refunds:

• Double Billing Error: If a double charge occurs on the same transaction
• Service Unusable: If our system experiences prolonged downtime causing the service to be completely inaccessible
• Payment System Error: If a technical error occurs in the payment process causing credits not to be credited to your account

For the special conditions above, please contact our support team within 7 (seven) days from the transaction date with complete proof.

5) Refund Process

If your refund request is approved after evaluation, the process will be carried out as follows:

• Evaluation Time: 1-3 business days from request receipt
• Processing Time: 7-14 business days after approval
• Refund Method: Funds will be returned to the same payment method or to the bank account you registered
• Notification: You will receive a confirmation email at every stage of the process

Transaction fees or admin fees charged by third parties (payment gateways) are non-refundable.

6) How to Submit a Complaint or Refund Request

If you experience issues with the service or transaction, contact us via:

Email: support@clipon.online

Include the following information to speed up the process:

• Full name and your account email
• Transaction ID or invoice number
• Date and time of transaction
• Amount paid
• Detailed description of the issue
• Screenshot or other supporting evidence

Our team will respond within 1-2 business days and provide updates on your request status.

7) Policy Changes

We reserve the right to change this policy at any time. Changes will be published on this page and effective from the date of publication.

Transactions made before policy changes will remain subject to the policy in effect at the time the transaction was made.

8) Contact

Questions about the refund policy? Email: support@clipon.online